Does SaaS work as a commercial model?

I've thought for some time that SaaS is not a great model for software companies to adopt as a commercial model because it encourages the fragmentation of systems for customers, rarely provides a coherent IT software architecture as its outcome, and for the software provider, it makes it very easy for customers to switch off and move to the 'next thing' rather than developing a collegiate working relationship with the supplier.

This article covers some of the feedback from SaaS vendors on churn which makes an interesting read.

Article


Ian.